Comments on: Got My Beep Back, Baby! http://www.takebackthebeep.com/got-my-beep-back-baby/ End Wireless Voicemail Instructions Forever Thu, 29 Jul 2010 19:50:22 -0400 http://wordpress.org/?v=2.8.4 hourly 1 By: Tessalin http://www.takebackthebeep.com/got-my-beep-back-baby/comment-page-1/#comment-82 Tessalin Thu, 29 Jul 2010 19:50:22 +0000 http://www.takebackthebeep.com/?p=61#comment-82 I use T-Mobile for my cheap cell phone. T-Mobile's bypass to the beep is the # key. My outgoing message is " Hi this is Tessalin. Press the pound key to leave a message." My grateful callers then press # and are transferred straight to the beep. Now, if everyone would use a similar message tailored to their own service provider's bypass we'd all benefit - that is, everyone except the cell phone companies. I use T-Mobile for my cheap cell phone. T-Mobile’s bypass to the beep is the # key. My outgoing message is ” Hi this is Tessalin. Press the pound key to leave a message.” My grateful callers then press # and are transferred straight to the beep. Now, if everyone would use a similar message tailored to their own service provider’s bypass we’d all benefit – that is, everyone except the cell phone companies.

]]> By: Joey http://www.takebackthebeep.com/got-my-beep-back-baby/comment-page-1/#comment-78 Joey Sat, 08 May 2010 05:17:07 +0000 http://www.takebackthebeep.com/?p=61#comment-78 I tried several times unsuccessfully to do this tonight, and was unable. I have an iPhone, along with several other conventional phones on a Family Plan. When I called in, I got business customer support (I have a FAN discount account). The rep was unable to help. His manager "James Burke" was quite difficult the entire time and initially refused to let me speak to any higher technical support team. No one knew what "Level 3 Support" was. Eventually, he connected me to someone on the technical support team. The guy in technical support said that he thought he knew how it could be done, but that it requires setting up a voicemail box on a "different voicemail platform" that can have the prompt turned off. Because I have three phones on different platforms, he indicated it would complicated if not impossible to make it work. Based on the other responses here, I think this is still not the right answer, but after 20 minutes on the phone tonight, I'm giving up tonight and may try again tomorrow. I tried several times unsuccessfully to do this tonight, and was unable. I have an iPhone, along with several other conventional phones on a Family Plan.

When I called in, I got business customer support (I have a FAN discount account). The rep was unable to help. His manager “James Burke” was quite difficult the entire time and initially refused to let me speak to any higher technical support team. No one knew what “Level 3 Support” was.

Eventually, he connected me to someone on the technical support team. The guy in technical support said that he thought he knew how it could be done, but that it requires setting up a voicemail box on a “different voicemail platform” that can have the prompt turned off. Because I have three phones on different platforms, he indicated it would complicated if not impossible to make it work.

Based on the other responses here, I think this is still not the right answer, but after 20 minutes on the phone tonight, I’m giving up tonight and may try again tomorrow.

]]> By: Chris Allen http://www.takebackthebeep.com/got-my-beep-back-baby/comment-page-1/#comment-76 Chris Allen Tue, 20 Apr 2010 01:13:38 +0000 http://www.takebackthebeep.com/?p=61#comment-76 Hang in there, Mark, and let us know how it turns out. Just remember it CAN be done! Hang in there, Mark, and let us know how it turns out. Just remember it CAN be done!

]]> By: Mark R http://www.takebackthebeep.com/got-my-beep-back-baby/comment-page-1/#comment-75 Mark R Tue, 20 Apr 2010 01:09:51 +0000 http://www.takebackthebeep.com/?p=61#comment-75 I've been on with AT&T customer service for 20 minutes trying to resolve this... Good people trying to help but it's as though no one has ever requested this before. Wish I had read all the comments before rushing to call them... the "engineering team" reference and asking to get to tech support first might have saved me some time... more later... I’ve been on with AT&T customer service for 20 minutes trying to resolve this… Good people trying to help but it’s as though no one has ever requested this before. Wish I had read all the comments before rushing to call them… the “engineering team” reference and asking to get to tech support first might have saved me some time… more later…

]]> By: Dave http://www.takebackthebeep.com/got-my-beep-back-baby/comment-page-1/#comment-74 Dave Fri, 16 Apr 2010 16:29:26 +0000 http://www.takebackthebeep.com/?p=61#comment-74 I just called AT&T. I explained the situation and said I was supposed to ask for the engineering team. I was put through to technical support. A woman who seemed very knowledgeable about the situation said it wasn't possible for AT&T to set my greeting to just a beep. She seemed to know about the Take Back the Beep campaign and said they did remove the numeric page option but that there were many voicemail systems throughout the country and it wasn't possible to remove the automated instructions that come after my personalized voice mail greeting. I just called AT&T. I explained the situation and said I was supposed to ask for the engineering team. I was put through to technical support. A woman who seemed very knowledgeable about the situation said it wasn’t possible for AT&T to set my greeting to just a beep. She seemed to know about the Take Back the Beep campaign and said they did remove the numeric page option but that there were many voicemail systems throughout the country and it wasn’t possible to remove the automated instructions that come after my personalized voice mail greeting.

]]> By: Mark http://www.takebackthebeep.com/got-my-beep-back-baby/comment-page-1/#comment-73 Mark Sat, 27 Mar 2010 18:05:43 +0000 http://www.takebackthebeep.com/?p=61#comment-73 Just to clarify on my post above, it is indeed the "engineering team" that handles this request, and not the voicemail team. So that is where tech support will have to send the ticket. Just to clarify on my post above, it is indeed the “engineering team” that handles this request, and not the voicemail team. So that is where tech support will have to send the ticket.

]]> By: Mark http://www.takebackthebeep.com/got-my-beep-back-baby/comment-page-1/#comment-72 Mark Sat, 27 Mar 2010 17:58:45 +0000 http://www.takebackthebeep.com/?p=61#comment-72 Ok, here is my update: It wasn't as easy as with sprint. But basically the guy above was right.. I'm glad I found this post. The customer service lady said it couldn't be done after talking to her manager. Basically you have to get through to tech support. Once there, the tech support guy will probably not know what to do. So tell him your situation about the beep and if he gets stuck say "I don't know if this will help. I found a post on the internet, the post said the tech support has to make a trouble ticket for the engineering team, or something like that, if that exists" Try not to be too bossy, and let the guy feel like he's somewhat figuring it out himself. You are just steering him gently in the right direction ;) You could also try mentioning "The post said the ticket mentions voicemail from full to none" like the post above. After submitting the trouble ticket, the engineering team called back the next day and informed me my beep was back! Good luck. If you have any questions about this, feel free to contact me: support [at] computerrepaircity.com Ok, here is my update:

It wasn’t as easy as with sprint. But basically the guy above was right.. I’m glad I found this post.

The customer service lady said it couldn’t be done after talking to her manager. Basically you have to get through to tech support. Once there, the tech support guy will probably not know what to do. So tell him your situation about the beep and if he gets stuck say “I don’t know if this will help. I found a post on the internet, the post said the tech support has to make a trouble ticket for the engineering team, or something like that, if that exists” Try not to be too bossy, and let the guy feel like he’s somewhat figuring it out himself. You are just steering him gently in the right direction ;)

You could also try mentioning “The post said the ticket mentions voicemail from full to none” like the post above. After submitting the trouble ticket, the engineering team called back the next day and informed me my beep was back! Good luck.

If you have any questions about this, feel free to contact me:
support [at] computerrepaircity.com

]]> By: Bret J http://www.takebackthebeep.com/got-my-beep-back-baby/comment-page-1/#comment-71 Bret J Fri, 26 Mar 2010 06:39:19 +0000 http://www.takebackthebeep.com/?p=61#comment-71 I WANT MY BEEP BACK. I'm Using a 2009 Iphone 3GS, I have a personal voicemail greeting... 'hey you've reached Bret I'm not available' etc etc... then when I've finished with my greeting ROBO LADY comes on telling the stupid people how to leave a voicemail correctly and when you've actually finished doing so, you can politely hang up like a normal person... I DONT NEED THAT, nor do I want stupid people calling if they dont know how to leave a message. I need some help ladies and gentlmen, there is so setting in the Personal options/adminstrative options in the voicemail setup for AT&T I called AT&T and general support told me to go into the voicemail personal options/admintrative options you can fix it in there she said. FALSE. So as determined as I was,..... I called back, I wanted LEVEL 3 Support baby! and I got it. he said Sure I know how to fix it, he made a change or two (apparently) and told me the LADY is no longer there (wahooo) I called myself from a different phone... and guess what..... is the lady still there???? Yes. AT&T is now closed I'll call in the morning. but any more information or updates on the lovely robo lady? Regards Bret. I WANT MY BEEP BACK.
I’m Using a 2009 Iphone 3GS, I have a personal voicemail greeting… ‘hey you’ve reached Bret I’m not available’ etc etc… then when I’ve finished with my greeting ROBO LADY comes on telling the stupid people how to leave a voicemail correctly and when you’ve actually finished doing so, you can politely hang up like a normal person…

I DONT NEED THAT, nor do I want stupid people calling if they dont know how to leave a message.

I need some help ladies and gentlmen, there is so setting in the Personal options/adminstrative options in the voicemail setup for AT&T I called AT&T and general support told me to go into the voicemail personal options/admintrative options you can fix it in there she said. FALSE.

So as determined as I was,….. I called back, I wanted LEVEL 3 Support baby! and I got it. he said Sure I know how to fix it, he made a change or two (apparently) and told me the LADY is no longer there (wahooo) I called myself from a different phone… and guess what….. is the lady still there???? Yes.

AT&T is now closed I’ll call in the morning. but any more information or updates on the lovely robo lady?

Regards
Bret.

]]> By: Mark http://www.takebackthebeep.com/got-my-beep-back-baby/comment-page-1/#comment-66 Mark Tue, 16 Mar 2010 04:02:26 +0000 http://www.takebackthebeep.com/?p=61#comment-66 I was switching from Sprint because they deleted all of my calendar events during a phone replacement. I was told by AT&T that I could disable the robot voice by switching to the basic voicemail after getting my iphone. This ended up being false information.. with sprint it was actually very easy to disable the voice, I basically just disabled it in the star menu. I've been on the phone for hours trying to get this resolved, I will give the above directions a try, if it doesn't work I guess i'm back to Sprint. I just don't think it looks as professional when someone calls an 800 number and the robot voice gives away they are using cell phone. I'll let you know if I get my beep back. I was switching from Sprint because they deleted all of my calendar events during a phone replacement. I was told by AT&T that I could disable the robot voice by switching to the basic voicemail after getting my iphone. This ended up being false information.. with sprint it was actually very easy to disable the voice, I basically just disabled it in the star menu. I’ve been on the phone for hours trying to get this resolved, I will give the above directions a try, if it doesn’t work I guess i’m back to Sprint. I just don’t think it looks as professional when someone calls an 800 number and the robot voice gives away they are using cell phone. I’ll let you know if I get my beep back.

]]> By: BG http://www.takebackthebeep.com/got-my-beep-back-baby/comment-page-1/#comment-65 BG Fri, 12 Mar 2010 17:35:59 +0000 http://www.takebackthebeep.com/?p=61#comment-65 I'm the person that Tanner is referring to in his 02/22/2010 comments. We did indeed get the outgoing message changed to my voice only. Unfortunately, it was not as successful on my wife's phone. She's got the additional problem of some XXX-Rated "spam" being sent to her phone via MMS from 914-615-1237. A call to customer service resulted in the recommendations of a new phone number or paying $4.99 a month for "Smart Limits" so we could prevent the offending number from texting her. She needs to keep the number because she's looking for a job, and it's the number on her resume. So 60 bucks a year to end the harrassment. Wow. Her cell number's been on the government's "Do Not Call" list for awhile now, so that's obviously not working... It gets tiring being a consumer. Kind of makes me want to try living "off the grid" for awhile. I’m the person that Tanner is referring to in his 02/22/2010 comments. We did indeed get the outgoing message changed to my voice only. Unfortunately, it was not as successful on my wife’s phone.

She’s got the additional problem of some XXX-Rated “spam” being sent to her phone via MMS from 914-615-1237. A call to customer service resulted in the recommendations of a new phone number or paying $4.99 a month for “Smart Limits” so we could prevent the offending number from texting her. She needs to keep the number because she’s looking for a job, and it’s the number on her resume.

So 60 bucks a year to end the harrassment. Wow. Her cell number’s been on the government’s “Do Not Call” list for awhile now, so that’s obviously not working…

It gets tiring being a consumer. Kind of makes me want to try living “off the grid” for awhile.

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